Refund Policy
Last updated 31 August 2026
The two products refund differently, because they are bought differently. Read the one you are buying. If you are unsure whether this is right for you, email support@mrrecom.com and ask first — talking you out of a purchase that is wrong for you costs us less than refunding it.
The short version
- Membership — refundable within 7 days of your first payment. Monthly renewals after that are not refundable, so cancel before a renewal date if you do not want the next month.
- 1:1 programme — refundable within 7 days of purchase, if your first session has not taken place. Once the first session has happened it is not refundable.
- Cancelling is not the same as a refund. Cancelling stops future charges; a refund returns money already taken.
Membership — $149 USD per month
Your first payment
If the membership is not what you expected, email us within 7 days of your first payment and we will refund it in full. You do not have to give a reason. Access ends when the refund is issued.
Renewals after that
Monthly renewals are not refundable. The membership renews on the same date each month and cancelling is self-serve and takes seconds, so the way to avoid a charge you do not want is to cancel before that date.
What happens to a part-used month
We do not pro-rate. If you cancel in the middle of a month you have paid for, that month is not refunded and is not split — instead, your access runs to the end of the period you paid for and stops at that point. You keep what you paid for; you are not charged again.
If you were charged after cancelling
If a charge lands after you cancelled, tell us and we will refund it in full. That is a billing error on our side, not a judgement call, and the 7-day window does not apply to it.
1:1 mentorship programme — $2,500 USD
- Before it starts: full refund if you email us within 7 days of purchase and your first session has not taken place.
- After the first session: not refundable. The programme is delivered as scheduled one-to-one time and preparation, and that time cannot be returned once it has been held for you and used.
- If we cannot deliver the sessions you paid for, you get a refund for the sessions not delivered. That applies if we cancel the programme or cannot schedule your remaining sessions within a reasonable period.
- Sessions you miss without at least 24 hours' notice may be counted as delivered, as set out in the terms.
How to request a refund
- Email support@mrrecom.com from the address you used at checkout.
- Tell us which product it is and the date of the charge. That is all we need — there is no form and no phone call.
- We reply within 2 business days and approve or explain. Approved refunds are sent back through the original payment method.
- Your bank or card issuer then takes its own time to post it, usually 5 to 10 business days. That part is outside our control.
Refunds are issued in US dollars for the amount charged. If your bank applied a currency conversion or foreign transaction fee, the amount that lands may differ once it is converted back, and that difference is your bank's, not ours.
Before you dispute a charge with your bank
Email us first. Almost everything people open a dispute over — a renewal they meant to cancel, a charge they did not recognise, a payment made twice — we can fix faster than a bank can, and we would rather fix it than argue about it. We answer within 2 business days.
If you do open a dispute, we will respond to it with the records of your purchase, your access and this policy, and access to the membership may be suspended while it is decided.
Your legal rights are unaffected. Nothing in this policy removes a refund right you have under consumer law that cannot be excluded by agreement. Where such a right applies, it applies on top of this policy, not instead of it.
Contact
ECOMTARAY LLC, trading as MRR Ecom — support@mrrecom.com. We reply within 2 business days.